Distance Agreement

BBQ spice set

This Distance Selling Agreement (“Agreement”) governs the purchase of products through the online store operated by Onlyitems OÜ under the brand Mister Smoky.

By placing an order on this website, the customer agrees to the terms outlined in this Agreement.

1. Seller Information

Company name: Onlyitems OÜ
Registration number: 17058920
VAT ID: EE102782242

Address:
Vesivärava tn 50-301
Kesklinna linnaosa
10152 Tallinn
Harju maakond
Estonia

Phone: +371 26545151

2. Scope of the Agreement

This Distance Selling Agreement applies to all purchases made through the Mister Smoky online store.

The agreement is concluded between:

Seller: Onlyitems OÜ
Buyer: any individual purchasing products through the website.

3. Products

The online store offers spice blends, seasoning products, and related items sold under the Mister Smoky brand.

Product descriptions, images, and prices are provided on the website.
We strive to ensure that all information is accurate, but minor variations in product appearance or packaging may occur.

4. Prices

All prices displayed on the website are listed in EUR (€) and may include applicable taxes.

Shipping costs are displayed during checkout before the order is confirmed.

The seller reserves the right to change prices without prior notice.

5. Ordering Process

To place an order, the customer must:

  1. Select the desired products
  2. Add them to the shopping cart
  3. Provide the required billing and shipping information
  4. Choose a payment method
  5. Confirm the order

Once the order is completed, the customer will receive an order confirmation email.

6. Payment

Payments can be made using payment methods available on the website.

All payments are processed securely through trusted third-party payment providers.

The order will only be processed after payment has been successfully received.

7. Delivery

Orders will be shipped to the address provided by the customer during checkout.

Delivery times may vary depending on the destination and shipping method selected.

The seller is not responsible for delays caused by shipping carriers or customs procedures.

8. Right of Withdrawal

Customers have the right to withdraw from the purchase within 14 days of receiving the order, in accordance with European consumer protection laws.

To exercise this right, the customer must contact the seller before returning the product.

The product must be:

  • unused
  • unopened
  • in its original packaging

Due to hygiene and food safety reasons, opened food products cannot be returned unless the product is defective or damaged.

9. Returns and Refunds

If the customer exercises the right of withdrawal within the allowed period, the product must be returned to the seller.

Refunds will be processed after the returned product has been received and inspected.

Return shipping costs may be the responsibility of the customer unless the product was defective or incorrect.

10. Liability

The seller is not responsible for damages caused by improper use of the products.

Customers are responsible for checking ingredient information in case of allergies or dietary restrictions.

11. Data Protection

Customer personal data is processed in accordance with our Privacy Policy.

Personal information is used only for order processing, communication, and service improvement.

12. Governing Law

This Agreement is governed by the laws of Estonia and the European Union.

Any disputes arising from this Agreement shall be resolved according to applicable legal regulations.

13. Contact Information

If you have any questions regarding this Agreement, please contact us:

Onlyitems OÜ

Address:
Vesivärava tn 50-301
Kesklinna linnaosa
10152 Tallinn
Harju maakond
Estonia

Phone: +371 26545151